Returns Policy

Terms of Refund for Plush Haven:

1. Eligibility:

   • Refunds are available for items that meet the following criteria:
     • Items are returned within 30 days of delivery.
     • Items are in their original condition, unused, and undamaged.
     • Items are accompanied by the original packaging and any included accessories.

2. Refund Process:

   • Customers must contact our customer service team at info@plushhavenhome.com to initiate the refund process.
   • Upon approval, customers will receive instructions on how to return the item(s).
   • Once the returned item(s) are received and inspected, we will issue a refund to the original payment method within 10 business days.

3. Non-Refundable Items:

   • Customized or personalized items.
   • Items damaged due to misuse, negligence, or improper care.
   • Clearance or final sale items.

4. Return Shipping:

   • Customers are responsible for the cost of return shipping, except in cases where the item received was damaged or incorrect.

5. Damaged or Incorrect Items:

   • If customers receive a damaged or incorrect item, they must contact us within 15 days of delivery.
   • We may request photo evidence of the damage or incorrect item.
   • We will provide a prepaid return label for the return of damaged or incorrect items.
   • Customers may choose between a replacement item or a full refund for damaged or incorrect items.

6. Refund Exceptions:

   • Refunds may be delayed or declined if the returned item(s) do not meet the eligibility criteria outlined in section 1.

7. Contact Information:

   • For inquiries regarding refunds or returns, please contact our customer service team at info@plushhavenhome.com

These terms of refund are subject to change without prior notice. Customers are encouraged to review these terms before making a purchase.